Innovation is a cycle of change fueled by learning through failure, which is uncomfortable for large organizations with sound operational practices. As we have recently experienced with the coronavirus pandemic and during the Great Recession of 2008, when the world is faced with sudden moments of change organizations can feel paralyzed; it's like a jolt that stops industry and redirects the attention of customers elsewhere. This is what we call a "Forced Innovation Cycle"; an unexpected shift in customer engagement and business process due to an uncontrollable outside event.
When this happens, organizations ask themselves "How do we reconnect with our customers?". Experience shows that organizations who are successful during economic turbulence are those that look inward and focus their teams on change management and strategies, products, and services that will respond to the new needs of their customers by meeting them where they are.
Attend this 30-minute webinar to uncover key learnings and questions that organizations need to ask themselves now to re-gain a foothold in today's shifting marketplace.
Stay tuned for an event recording and support materials.
Mike Millard is the Managing Director for MassChallenge Texas, the largest startup accelerator in Texas and the second domestic location in MassChallenge's global network. He is a demonstrated leader in making sound investments that drive economic growth by supporting startups from all industries. Through his work he and his team connect top organizations - like Reliant and UPS - with new breakthrough ideas that come through their accelerator program to help the adapt to new and quickly shifting market needs. Mike is passionate about youth entrepreneurship and is also the founder of Pitch-A-Kid and Startup Info Matters.
Jeff Mulhausen is a founding partner of Upstream, a globally recognized innovation and design thinking firm based in Austin, Texas. Jeff co-founded Upstream to bring innovation leadership to organizations that have been traditionally underserved in this approach. He is driven to leverage innovation at scale to tackle the world’s most complex challenges in sectors like healthcare and education. Jeff is also passionate about teaching and currently leads Executive Education courses on design thinking at the University of Texas McCombs School of Business.
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